Return Policy

Last updated: October 9, 2026. This policy applies to items fulfilled by Still Healing LLC through Printful (Print-on-Demand). If you have any questions, please contact our support team at krice@stillhealing.info.

Overview

We want you to love your Still Healing LLC purchases. Because most products are print-on-demand, returns and exchanges are handled with care to balance customer satisfaction and production practicality. This policy explains when returns are accepted, how to initiate a return, and how refunds or replacements are issued.

What qualifies for a return or exchange

• Defective or misprinted items (including wrong product or incorrect color/size).
• Items damaged in transit, evidenced by photos showing the damage.
• Wrong item delivered (not as described on the order).

Items that do not meet the above criteria are generally not eligible for return. If you’re unsure, contact us with your order number and photos to review eligibility.

Timeframe

Requests must be submitted within 30 days of delivery. After approval, you’ll receive a return instruction and, where applicable, a prepaid return label for defective, damaged, or incorrect items. For non-defective returns, you may be responsible for return shipping.

How to start a return

1. Contact our support team with your order number, item(s) involved, and a brief description of the issue. Include clear photos of any defects or incorrect items within 7 days of delivery if possible.
2. We’ll review your request and confirm whether a return, exchange, or refund is approved. You may be asked to return the item in its original condition with tags and packaging.
3. If approved, we’ll provide instructions and label (if applicable) for returning the item. You’ll receive a confirmation email with next steps and timelines.

Refunds and replacements

• Defective, misprinted, or incorrect items: you may choose between a full refund to the original payment method or a replacement item shipped at no additional cost once the return is approved.
• Non-defective returns (e.g., size exchange) may be eligible for an exchange or store credit. If a non-defective return is approved, you may be responsible for return shipping costs, and the replacement item will be shipped after processing.

Return shipping costs

• Defective, damaged in transit, or incorrect item: we provide a prepaid return label.
• Non-defective returns: the customer is typically responsible for return shipping costs.

Processing time

Refunds are issued to the original payment method within 7–10 business days after we receive and inspect the returned item or after verification of the defect or issue. If you received a discount or coupon with your order, the refund will reflect the amount paid after the discount where applicable.

Items that cannot be returned

For quality control and customization reasons, items that have been worn or washed, items without original packaging or tags, or items marked as final sale may not be eligible for return. Certain promotional or personalized items may also be excluded. If you’re unsure about an item’s eligibility, contact us before returning.

International orders

The same return criteria apply to international orders. All return shipping costs, taxes, and duties are the responsibility of the customer unless the item is defective or incorrect.

Non-returnable replacements

Some items may not be eligible for replacement due to manufacturing constraints or Printful’s production timeline. In such cases, a refund will be offered instead of a replacement.

Questions

If you have questions about a return, please reach out to our support team at krice@stillhealing.info with your order number and details.

Note: This policy is intended to align with Printful POD workflows and Shopify order handling. It does not affect your statutory consumer rights.