Shipping policy

Shipping Policy

Effective date: October 9, 2026 • Last updated: October 9, 2026

Overview

Still Healing LLC ships products fulfilled by Printful (Print-on-Demand). This policy explains how we handle processing, shipping, delivery estimates, duties and taxes, tracking, and any shipping-related issues. All shipments are subject to the terms and limitations set forth in our applicable Return Policy and other policies.

Processing and Fulfillment

Orders are processed in 1–3 business days after you place them. Actual production time depends on the product, Printful’s current workload, and destination. Typical production times vary by item and may be longer during peak periods. You will receive a shipping confirmation with tracking once your order ships.

Shipping Methods and Carriers

Domestic (within the United States): shipments are fulfilled via USPS, UPS, and/or other trusted carriers. International shipments are fulfilled via DHL, FedEx, USPS (via partner networks), or other airlines and postal partners depending on destination and service levels available at the time of fulfillment. Carrier availability may vary by destination.

Delivery estimates depend on destination and chosen service level at checkout.

Shipping Rates and Free Shipping

Shipping charges are calculated at checkout based on destination, weight, and service level. We may offer promotional shipping options from time to time. Free standard shipping may apply on orders over [threshold], in [region(s)]—see checkout for current eligibility.

Note: Some items may have different shipping rates due to size or customization. Rates shown at checkout are final for your order.

Delivery Estimates

Estimated delivery times after production/shipment are as follows (subject to carrier and customs processing):

Domestic shipments: typically 3–7 business days from shipment date.
International shipments: typically 7–21 business days from shipment date, depending on destination and customs.

Delivery estimates are provided by carriers and are not guaranteed. Delays may occur due to weather, customs, or other unforeseen events.

Duties, Taxes, and Customs

International orders may be subject to duties, taxes, and customs fees upon import. These charges are the responsibility of the recipient and are not included in our shipping charges unless otherwise noted.

Tracking and Delivery

Tracking information will be provided once your order ships. If tracking does not update within 48 hours of shipment, please contact our support team for assistance.

Lost or Damaged Parcels

If your package is missing or arrives damaged, contact us within 7 days of delivery with your order number and photos of any damage. We will work with the carrier to resolve the issue and determine whether a replacement or refund is appropriate according to our policies.

International Availability and Compliance

We ship to many countries where Printful offers service. If a destination is temporarily unavailable or restricted, we will notify you and adjust your order if needed. We comply with applicable laws and regulations for international shipments, including data protection and privacy considerations.

Policy Changes

We may update this Shipping Policy from time to time. We will post any material changes on this page with an updated effective date. It is your responsibility to check this page periodically for updates.

Contact Us

If you have questions about shipping, please reach out to our support team at krice@stillhealing.info.